Archive for the 'Tech Support' Category

Snakes on a keyboard!

Monday, April 14th, 2008

Note to self. When troubleshooting a computer that won’t boot after the user has been gone for a week, be sure to check their keyboard tray to see if anyone is playing a practical joke on them.
If I’d done that first, I’d have found the rubber snake that was mashing down multiple keys and preventing [...]

Ramblin’ On

Friday, December 1st, 2006

Leaves are falling all around, It’s time I was on my way.
Thanks to you, I’m much obliged for such a pleasant stay.
- Led Zeppelin - Ramble On
December 6, 2006 is my last day at NewsGator.
I’ve really enjoyed the opportunity to get to know Nick Bradbury better as well as work closely with the rest [...]

Loving Logitech

Monday, November 27th, 2006

While I may not give a whit for their drivers, I still love Logitech’s mice.
A couple of years ago, my wife got me a way-friggin’-cool MX 700 cordless rechargeable mouse. It accompanied me to many a LAN party but died while we were in Vegas. Maybe it was the dry heat? Or maybe the lack [...]

Stupid Tech Support Tricks - Copying Windows error messages

Wednesday, October 18th, 2006

Well, not “tricks” - just one. But it’s a cool one.
In Windows, you can copy the text of many OS or program error messages using the standard Windows copy keyboard shortcut; Ctrl+C.
The nice thing about this is that it copies all the text from the dialog in plain text, so it’s easy to paste into [...]